Web applications are becoming ever more widely seen inthe market, as the rapid growth of the Software as a Service approach. The factthat such applications are available to the entire world 24×7 means that thedemands on support can become onerous soon after the launch of a service.Providing round-the-clock support in the Western world is often difficult andexpensive to achieve. The cost associated with that can mean that companiessimply do not provide it condemning many if their customers to poor servicewith long response times. Posted ID- junb322