customer experience that enables your customers to ask questions and get answers 24/7 without any agents overload and if the customer wants to interact with a human, the chatbot can easily move the chat to the agent and back as needed to satisfy all customer needs.
Not only this but also the system detects the customer tone and might automatically move the chat to agent if the customer is angry or unsatisfied.
Let the customers know more about your products, services, branches, get quotations and let your team will connect with customers in perfect time to get more leads by using Facebook messenger, WhatsApp, and SMS, and more.
eBSEG Digital Bot Platform provides for Banking & Insurance Industries with Trilingual( English & Arabic, FrancoArab).
For more info: https://ebseg.com/Digital-Bot-Platform.html